Terms and conditions

These terms and conditions relate to items ordered from www.eos-magazine-shop.com

This website and the material on this site is owned or licensed by Robert Scott Publishing Ltd, a company registered in England and Wales, registration number 4663971. This material includes, but is not limited to, text, images, design, layout, graphics and style. Reproduction is prohibited except in accordance with copyright law. We’, ‘us’, ‘our’ refers to the owner of www.eos-magazine-shop.com and associated services, which is Robert Scott Publishing Limited and any trading names thereof. ‘You’, ‘your’ refers to the consumer and user of this website and associated services.

Our Terms and Conditions will apply to all transactions on this website and comply with the guidelines set out in the Consumer Contracts Regulations (2013). This does not affect your statutory rights under the Consumer Rights Act (2015). Any purchase of goods from www.eos-magazine-shop.com requires you to consult and accept these Terms and Conditions. The click validating the order implies full acceptance of these terms and represents your digital signature. You are advised to print and keep a copy of our Terms and Conditions at the point of ordering, as they may change without notification. Changes will take effect on the date posted online.

Last updated: 2 May 2017


1. Product information

Every effort has been made to ensure the accuracy of the information presented on this site. We review and test the products which we present on this site and in our shop catalogue and aim, where possible, to give accurate information as to the compatibility of products with the full range of EOS cameras. We or our suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.


2. Ways to order

You can order online at www.eos-magazine-shop.com, or telephone +44 01869 331741 (office hours 9am-5pm GMT, Monday-Friday). You can also send orders via post using the order form found in your shop catalogue. Cheques should be made payable to EOS magazine.

 
All prices shown are VAT inclusive at the current rate of 20% (where applicable).


If you live in the EC and have a valid VAT registration number, we can deduct VAT from your order total (excluding delivery charges) once your VAT number has been supplied to us and verified. Please telephone our order department with your order details or contact us by email.

If you live outside of the European Community (EC) we can supply to you at VAT exclusive prices. Please telephone our order department with your order details or contact us by email. You can still order online and contact us afterwards to complete your transaction. We will then adjust the prices when processing your order.


After submitting your order our system will respond with an automated email to the address given during the ordering process. This email is an acknowledgement of your online order, and does not constitute acceptance of your order.
If you have a query regarding your order after submitting it online please telephone on 01869 331741 or email us.

3. Payments

Payments are taken at the time of ordering. Where you have ordered two or more items, if an item is out of stock, we reserve the right to split your order and send out the available item(s). You will only pay one delivery charge if we do this. If an out-of-stock item is due in within the next few days, we may hold your order to be able to send it all together. You will be advised when we process your order if any additional steps are necessary to despatch your order.

We accept payments via Visa, Visa Debit, Visa Electron, Mastercard, Amex and PayPal. The name ‘EOS magazine’ will appear on your bank/card/PayPal statement. Payments are taken in pounds sterling (GBP). If this is not your primary currency the payment will be converted by your card issuer at prevailing exchange rates.

We use an industry standard payment gateway with direct integration with the banks in order to process all payments securely. We do not store or have access to full cardholder details, meaning you can shop safely and with confidence.

4. Delivery terms

Products are delivered to the address specified by you when placing your order and only to geographic zones that we service. We may, at our discretion, offer delivery to a different address to that of the cardholder, if we are satisfied that the two addresses are both linked to the cardholder.

All products leave our premises in perfect condition. You must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to you at no additional charge. No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of receipt.


As with any shipment, a delay or loss of goods is possible and is outside our control once the goods have left our premises. If a package has been delayed or lost we shall start an investigation with the carrier. If the package is not found, we will make a claim from the carrier and we will deliver a new, identical package to you free of charge. To support our claim we will require written confirmation from you that the goods were never received and, as part of your contract with us, you should comply with such a request. The written confirmation is acceptable in the form of an email or letter.


We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.



5. Loss or damage in transit


EOS magazine shop will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless you send written notice (by post or email) of a claim to us and the carrier within three (3) business days of delivery. In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, you must retain the goods and make them available for inspection or collection by EOS magazine shop or our representatives on request.


You must inform us immediately or as soon as is reasonably possible concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the invoice or delivery note. Any claim made outside a reasonable period will be rejected.


In the case of our delivery error, all goods must be returned to us in whole, in original packaging and in perfect condition to:
EOS magazine, The Old Barn, Ball Lane, Tackley, KIDLINGTON, OX5 3AG, UK. We will either send a reply-paid envelope for return or we will, by prior arrangement, refund the postage incurred by you. Shipping fees shall be at our expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.


6. Returns policy


If you wish to return an item because you have changed your mind for any reason, you have 30 days from the date shown on your receipt to do so. We will not refund the delivery charge you have paid when your order was placed, except in the circumstances where we have made an error.
All goods must be returned to: EOS magazine, The Old Barn, Ball Lane, Tackley, Kidlington, OX5 3AG, UK. You should obtain proof of posting when returning goods as we cannot accept liability for loss during transit. This is an extension to, and not in addition to, the right to withdrawal set out in the Consumer Contracts Regulations. This gives you the right to a cooling-off period of 14 days, starting from when the goods are received, during which time you can cancel the contract and return said goods at your own expense, without having to give a reason.


You can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If you exercise the right to withdrawal, you have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be your responsibility. You are responsible for all costs incurred in returning the item. You must take reasonable care of the item(s) whilst in your possession, and should also return any items in appropriate packaging so as to preserve their condition in transit.
No refunds or exchanges will be made for incomplete or damaged goods. We will issue a refund within 10 working days of receipt of returned goods, subject to satisfactory inspection. Refunds will normally be made via the same method as original payment.


You do not need to contact us before returning an item within the 30 day period. However we recommend that you do contact us, as we may be able to help if you are unsure about the item as to its suitability or compatibility. If you do contact us we will make a note that you intend to return your order. This will assist with the returns procedure.

Exclusions to the returns policy
The cooling off period and right to cancel do not apply to certain goods or contracts as specified below:

Software, CDs and DVDs
  To qualify for a refund, software, CDs and DVDs must be returned in its original sealed packaging. This requirement is in accordance with the Consumer Contracts Regulations, and preserves the copyright of software developers. Your statutory rights under the Consumer Rights Act are not affected.
Goods made to order
  Goods made to order and to your specifications cannot be returned, exchanged or refunded. This includes personalised items, such as photographic prints or products which are customised with your name and/or images. Your statutory rights under the Consumer Rights Act are not affected.
Digital downloads  Orders containing downloadable content commence immediately upon completion and therefore are excluded from the refund policy.

7. Data protection

All personal data you provide is used to process your order(s). We may also use your data to inform you of products and services we feel may be of interest to you. We will not sell your data to third parties or supply it outside of Robert Scott Publishing Limited except where required to do so by law or to expedite shipping. 
All personal data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.


Please see our Privacy Policy for full details on how we use your data.


8. Warranty


The provisions hereof do not deprive you of your right to legal warranty requiring EOS magazine shop to protect you against latent defects of goods sold. You are expressly informed that EOS magazine shop is not the manufacturer of the goods presented on www.eos-magazine-shop.com and that we shall not be held liable for defective goods. In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.


Manufacturer product warranties are available on the majority of the products sold by EOS magazine shop and are typically for the duration of one year. Please check the individual products for details. All products that have been modified or repaired by the customer or any other party not chosen by us are not covered by this warranty.


9. Validity of offers and prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.


10. Proof of transaction

The records stored in our computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between us and you. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.


11. Right of use

The use of any trademarks, logos or brands present on the site is strictly forbidden without the prior permission of the trademark/logo/brand owner.


12. Force majeure


Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.


In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within 10 business days following the date such events become known. Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one month, this agreement may be terminated by either party.


13. Partial invalidity


These Terms and Conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.


14. Non-waiver


No failure of either party to exercise any power given to it in these Terms and Conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.


15. Applicable law and competent jurisdiction


In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on our site strictly imply the acceptance of our Terms and Conditions.

In case of dispute or claim, you agree to seek an amicable solution with us before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, terms and conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.